Country: United Kingdom of Great Britain and Northern Ireland
Closing date: 16 Jun 2016
Location: Birmingham, UK
Ref: ICTDST/F&S-ICT/0516
Contract: Permanent
Salary: Starting from £18,870 per annum
We are currently looking for a ICT Desktop Support Technician based in our International Headquarters office in Birmingham. The ICT Desktop Support Technician (DST) is responsible for providing 1st line and 2nd line support to staff. Duties include troubleshooting, supporting and managing issues with: workstations, laptops, telephones, and authorised software installed on peripheral devices. The post holder also works to assist the ICT team members to support the services provided by Islamic Relief global data centres.
The ICT Desktop Support Technician will need to be good at troubleshooting and actively create and contribute to knowledge bases. S/he will assist in the compilation and maintenance of an accurate inventory of hardware and software and associated technical documentation. The post holder will maintain a customer service focus and be able to handle challenging customers.
The successful candidate will have experience of Microsoft Active Directory. The post holder will have a MTA in Server Administration Fundamentals or similar. The post holder will have experience of Microsoft Exchange administration. The candidate must have excellent communication skills and an excellent understanding of the workings of computers and laptops.
Closing date: 16th June 2016
Islamic Relief promotes equality and meritocracy, and seeks individuals who agree with the IR values together with our policy standards on Anti-Bribery, Child Protection and Code of Conduct. We will carry out screening checks and will take out references on your behalf if you are selected.
Please note, for UK based roles, we are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications which would require sponsorship.
Applicants should be sympathetic to the values of Islamic Relief.
Only short-listed candidates will be contacted.
Islamic Relief is an equal opportunities employer.
Only applications from those who already have the right to live and work within the UK will be considered.
How to apply:
If you are talented, reliable, service minded, resilient and a highly motivated professional, with a strong commitment to IRW’s values and beliefs, please apply by downloading the application pack from our website http://www.islamic-relief.org/work-with-us/ and forward the completed form to recruitment@irworldwide.org on or before the closing date.