Country: United Kingdom of Great Britain and Northern Ireland
Closing date: 04 Dec 2017
Closing date: 4th December 2017
Location: Birmingham, UK
Ref: ICTDST/F&S-ICT/1117
Contract: Permanent
Salary:£21,000 per annum
Islamic Relief Worldwide (IRW) is currently recruiting for the position of an ICT Desktop Support Technician (DTS). The role will be responsible for providing assistance in the provision of 1st line and 2nd Line IT support. This would include responsibility for documenting the outcomes using the ticketing system and analysing queries. The role requires the post holder to make decisions on a daily basis to resolve customer queries. The post holder also works to assist the ICT team members in the delivery of small projects, and to ensure all ICT services are implemented according to organisational processes and current best practice. The post-holder must also be able to work occasional late shifts for planned events, e.g. onsite and remote support during live appeals.
It is essential that the candidate has CompTIA A+ certification with experience in Microsoft Exchange 2010 and Office 365 administration. The successful candidate must have exceptional communication skills and an excellent understanding of the workings of computers and laptops. The candidate must have the ability to develop and acquire new skills, and be able to travel nationally to offices and shops, for work purposes. Previous experience of software propagation methods (unattended installation, MS SMS, etc.) and Microsoft Windows Server Update Services, Microsoft Windows Remote Desktop Services & Microsoft Windows Deployment Services is advantageous.
Islamic Relief promotes equality and meritocracy, and seeks individuals who agree with the IR values together with our policy standards on Anti-Bribery, Child Protection and Code of Conduct. We will carry out screening checks and will take out references on your behalf if you are selected.
Please note, for UK based roles, we are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications which would require sponsorship.
Applicants should be sympathetic to the values of Islamic Relief.
Only short-listed candidates will be contacted.
Islamic Relief is an equal opportunities employer.
Only applications from those who already have the right to live and work within the UK will be considered.
How to apply:
If you are talented, reliable, service minded, resilient and a highly motivated professional, with a strong commitment to IRW’s values and beliefs, please apply by downloading the application pack from our website http://www.islamic-relief.org/work-with-us and forward the completed form to recruitment@irworldwide.org on or before the closing date.
