Islamic Relief Worldwide is an independent humanitarian and development organisation, serving humanity for over 39 years. With an active presence in over 40 countries across the globe, we strive to make the world a better and fairer place for those affected by poverty, conflicts and natural disasters.
Islamic Relief UK (IRUK) is recruiting for a permanent ‘Supporter Relations Assistant’ role to join its Corporate Services division.
The role is to demonstrate excellent customer service while managing enquiries via phone, email, some social media and post. The Assistant will ensure that donations are accurately and securely processed while also being responsible for updating and maintaining supporter records on The Raisers Edge database.
The successful candidate must have or be:
- Demonstrable experience in a similar role
- Experience of using databases
- Excellent customer service experience
- Experience of working with sensitive information
- Experience of and passion for, delivering excellent supporter care
- Good levels of computer skills with experience of working with databases and competent in Microsoft Office applications such as Word and Excel.
- Fast and accurate data entry skills
- Good standard of numeracy
- Proven administrative skills
- Excellent communication skills by phone, email and post
- Experience of delivering timely and accurate responses
- Experience of multi-tasking and effectively prioritising workload
- Ability to work in a methodical manner with attention to detail
- Must be a team player as well as being able to work on own initiative
- Knowledge of Data Protection Act/GDPR
- A genuine passion for making a difference
- Understanding of and affinity with Islamic Relief values
For more information, please click on the Documents tab above to view the full Job Description.
If you are talented, reliable, service minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment to IRW’s mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form.
PLEASE NOTE: Interviews are expected to take place on 10/05/2023.
Pre-employment Checks:
Any employment with Islamic Relief will be subject to the following checks:
- screening clearance
- proof of eligibility to live and work within the UK
- receipt of satisfactory references
Please note, for UK based roles, we are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications which would require sponsorship.
Our values and commitment to safeguarding
IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.
The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme.
In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.
By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.
Islamic Relief is an equal opportunities employer